Frequently Asked Questions

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Here are some of our most frequently asked questions.

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What Methods of Order Placement are Available?
Orders can be placed online, or by email, phone or fax.
What Hours are Orders Accepted?
Online orders can be placed 24/7/365. Email and fax orders can be done anytime and will be processed during your local distributor’s operating hours, which are typically 8:00 am – 5:00 pm local time.
Who Do I Contact with Concerns or Questions About My Order?
Please contact your local sales or customer service representative for assistance with your order.
How Do I Pay for My Order?
Your order will be invoiced based on terms established with the local distributor.

Website Orders

How Do I Place an Order Online?
Click here to login and place an order online.
How Do I Register for an Online Account?
Click here and fill out the form to request online access.
What if I Forgot My Password?
Click here then click on the "Password Reset" link. Fill in the information on the password reset form and press submit.


Is there a Minimum Order Size?
Local distributors set minimum order thresholds – please contact your sales representative for details and any restrictions that may apply. All factory direct items are subject to manufacturer’s policies regarding minimum order size and case pack requirements, and additional charges may apply.
How Will My Order be Delivered?
There are many methods of transportation used for our programs including UPS, Common Carrier, and Distributor truck.
How Long Will it Take to Receive My Order?
Most stock orders are delivered within 1-3 business days depending on your proximity to your local distributor. Factory Direct orders are placed with the manufacturer within 24 hours of receipt and will be shipped direct to your location pending availability. Typical lead time for a stocked factory direct item is 7-14 business days.


What is Your Return Policy?
Please contact your local distributor representative for specific return policy information.

Warranty ‐ Service

Who Do I Contact for Service of a Product that is Under Warranty?
The local distributor will be able to put you in touch with both the manufacturer and a local service agency for any product needing service. Go to the Contact page for information to contact a distributor by region.